Returns
You can return products purchased from us within 14 days of receiving your package. To do this, log in to your account and use quick returns.
Select products for return
Return all or just selected products from your order list. You have 14 days to return.
Provide shipment details
Check the information "taken" from your order and provide any missing information, including shipping method, packaging type, and shipping date.
Pack and ship the package
Pack the return in the same or different packaging. Hand the package over to the courier, take it to a parcel locker, or drop-off point. The products will be returned to the store.
You can also send your return to the address below.
Returns address:
Quickclick
ul. Wspólna 127
05-311 Ruda
+48512595131
Please remember to include your receipt and the withdrawal form in the package. You can download the form here: Withdrawal Form. If you use a different form, be sure to provide your account number and fill out your name and surname legibly. This will speed up your refund. You can send your withdrawal form to the following email address: info@maxgrowshop.pl. The 14-day returns period is determined by the date the email containing the withdrawal form is sent or the date the return package is shipped. Returned goods must be complete (including tags) and show no signs of use (the products and original packaging). If you return a product that does not meet these requirements, we will be forced to return it at your expense.
We will process your refund for returned goods no later than 14 days after receiving the package. The refund method depends on the payment method you selected when placing your order. If your order was paid for by instant transfer, we will process your refund using the same method. In the case of a partial return, shipping costs will not be refunded.
The customer is responsible for the cost of returning the goods to the Store. If the order was paid for but not received, we will refund the order value, minus the cost of return shipping.
Complaints
If the product you purchased is faulty, damaged, or does not match your order, we will be happy to help you resolve the issue. Below is the complaint procedure:
Contact us using one of the available contact methods (contact form, email, hotline). Helpline (Monday-Friday, 8:00 AM - 4:00 PM): +48512595131
Email: info@maxgrowshop.pl
Describe the problem you're experiencing in detail and attach any relevant information and documents, such as your order number, receipt, or invoice.
We will respond to your complaint as quickly as possible and provide further instructions regarding your complaint.
If your complaint is accepted, we will strive to resolve the issue in the most favorable manner possible. This may include a replacement product, repair, refund, or other form of compensation.
Complaints address:
Quickclick
ul. Wspólna 127
05-311 Ruda
+48512595131
Detailed returns and complaints policy can be found here. If you have any questions regarding returns or complaints, please contact our customer service team: info@maxgrowshop.pl. We are here to help you and provide you with the best shopping experience.
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