Terms and Conditions

MaxGrowshop.pl

Online Store Terms and Conditions

Chapter 1. General Provisions, Contact with the Store Owner

1. The present Terms and Conditions (hereinafter: "Terms") specify the rules and conditions for using the MaxGrowshop.pl online store, operating at the address www.maxgrowshop.pl.
2. The store owner is The-A-Group Sp. z o.o., with its registered office at ul. Bielska 88, 43-392 Międzyrzecze Górne, entered into the National Court Register under KRS 0000773160, NIP 5472211333, REGON 382941420 (hereinafter: "Seller").
3. Contact details of the Seller are as follows:
   • Address: ul. Bielska 88, 43-392 Międzyrzecze Górne
   • E-mail: info@maxgrowshop.com
   • Phone number: 48-512-595-131 (customer service hours are indicated in the Contact section)

Chapter 2. Technical Requirements

1. To use the Store, it is necessary to have:
   • a computer or other device with an internet browser
   • access to the Internet
   • an active e-mail address

Chapter 3. Personal Data

1. The administrator of customers' personal data is the Seller.
2. All information regarding the processing of customers' personal data, as well as other persons using the Store's website, can be found in the Privacy Policy.

Chapter 4. Conclusion of a Sales Agreement, Customer Account

1. The Store allows purchasing products (hereinafter: "Goods") displayed on the Store's website in two modes:
   • without registration
   • with creating an account in the Store
   In both cases, to place an order, the customer must select Goods in the Store, add them to the cart, and continue the ordering procedure by choosing appropriate delivery and payment options.
2. Information about products in the Store, i.e., descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, according to the Terms and Conditions.
3. Placing an order requires filling out all required data necessary for the performance of the agreement, and optionally, if the customer wishes, data for generating a VAT invoice.
4. If the customer decides to create an account in the Store (hereinafter: "Account"), registration is one-time, and the e-mail address and password chosen by the customer are the basis for future logins. Details regarding the provision of the Account service by the Seller are provided below in the Account Regulations. The Store allows logging in using social media or a Google user account. After logging in, the customer has access to their order history, and in subsequent orders, does not need to fill out the order form with their personal data again.
5. The customer may terminate their Account at any time without incurring any costs. To do so, send a termination request to info@maxgrowshop.com.
6. Confirming the order by clicking the "Buy and Pay" button or a similar button means:
   • submitting an offer to purchase Goods to the Seller according to the options selected in the order and in accordance with these Terms and Conditions
   • accepting the obligation to pay the price of the Goods and their delivery costs
7. A sales agreement (hereinafter: "Agreement") is concluded at the moment the Seller accepts the order for execution (acceptance of the customer's offer), which the Seller informs the customer by e-mail confirming the acceptance of the order for execution.
8. If the order cannot be fulfilled in full or in part, the Seller will inform the customer—no Agreement is concluded in this case. The Seller will simultaneously inform the customer about other possibilities of order fulfillment, e.g., partial fulfillment or waiting for the Seller to replenish inventory. If the order was paid in advance by the customer and cannot be fulfilled, the Seller will promptly refund the payments made by the customer in accordance with the scope of the canceled order.
9. The Seller provides the customer with confirmation of the Agreement conclusion on a durable medium at the latest at the time of delivering the Goods.
10. The Store is not responsible for non-delivery or delayed delivery of the order resulting from the customer providing an incomplete or incorrect delivery address or failing to provide other necessary data for order fulfillment.
11. The Seller reserves the right to suspend order fulfillment if the customer provides false data or if the data raises justified doubts about their correctness. In such a case, the Seller, if possible, will attempt to contact the customer to verify the accuracy of the provided data.

Chapter 5. Prices and Payment Methods

1. Prices of Goods are stated in Polish zloty (PLN) and in gross amount, i.e., including VAT.
2. The cost of Goods delivery is stated separately in the Store's cart, depending on the delivery method chosen by the customer.
3. Available payment methods are described on the Store's website in the Payment Methods section and are presented to the customer at the ordering stage in the cart.
4. The Store offers the following payment methods:
   • traditional bank transfer to the Seller's account
   • quick electronic transfer BLIK, payment via virtual wallet through PayPal Przelewy24
   • payment by Visa, Visa Electron, MasterCard, MasterCard Electronic card
   • cash on delivery (COD)
5. If the customer chooses payment by traditional bank transfer, payment for the order should be made within 3 days from placing the order. If payment is not made within this period, the Agreement is considered not concluded. The above does not apply if the Seller offers customers deferred payment or installment payment through an external partner.

Chapter 6. Delivery of Goods

1. Delivery of Goods is carried out according to the customer's choice via courier service, to InPost parcel lockers, or through ORLEN Paczki.
2. Except for Goods picked up personally by the customer, the order is considered fulfilled at the moment the shipment is handed over to the customer or entrusted to the carrier responsible for transportation. The actual delivery time is determined by the carrier.
3. Goods are shipped by the Seller within 1 business day, unless a different time is explicitly indicated in the product description at the time of placing the order. Detailed fulfillment times are provided on the Store's website in the Order Fulfillment Time section.
4. The Seller typically serves orders within the territory of the Republic of Poland, covering the costs indicated on the Store's website in the Delivery Time and Cost section. Shipping abroad is possible, covering the costs indicated on the Store's website or costs individually agreed with the customer.

Chapter 7. Right of Withdrawal from the Agreement

1. The customer, being a consumer or entrepreneur as defined in Article 7aa of the Consumer Rights Act (hereinafter: "Privileged Entrepreneur"), has the statutory right to withdraw from the sales agreement within 14 days from receiving the Goods, without giving a reason, subject to exceptions described below.
2. To meet the withdrawal deadline, it is sufficient for the customer to send a statement in electronic form to info@maxgrowshop.com or in written form to ul. Bielska 88, 43-392 Międzyrzecze Górne within this period.
3. The withdrawal statement may be submitted according to the sample—Download the sample form. Using the sample is not mandatory. The Seller will promptly send the customer confirmation of receipt of the withdrawal statement by e-mail.
4. Within the next 14 days, the customer should return the Goods at their own expense to the postal address. Please contact the Store to arrange details.
5. The Seller will promptly, no later than within 14 days from receiving the withdrawal statement, refund the price of the Goods and the original shipping costs to the customer, using the cheapest standard delivery method offered in the Store.
6. The Seller may withhold the refund until the Goods are returned, or at least until the customer provides proof of shipment.
7. The refund will be made using the same payment methods used by the customer in the original transaction, unless the customer explicitly agrees to another solution.
8. The customer is responsible for any decrease in the value of the returned Goods if, before submitting the withdrawal statement, the Goods were used in a way other than necessary to establish the nature, characteristics, and functioning of the Goods.

Chapter 8. Exceptions to the Right of Withdrawal from the Sales Agreement

1. The right to withdraw from the agreement does not apply to agreements for the delivery of Goods:
   • not prefabricated, produced according to the consumer's/privileged entrepreneur's specifications or serving to satisfy their individual needs (personalized goods)
   • perishable or with a short shelf life (perishable goods)
   • delivered in sealed packaging, if the packaging has been opened by the customer, and the Goods cannot be returned for health or hygiene reasons (hygienically sealed goods)
   • audio, visual recordings or computer programs delivered on a physical medium (e.g., CD), if the packaging has been opened after delivery
   • which, after delivery, due to their nature, become inseparably mixed with other goods (e.g., building materials, if used)
   • newspapers, periodicals or journals, except for subscription agreements for printed press
   • whose price depends on fluctuations in the financial market, over which the Seller does not have control, and which may occur before the expiry of the withdrawal period
   • alcoholic beverages, whose price was agreed at the conclusion of the sales agreement, and whose delivery may occur only after the expiry of 30 days, and whose value depends on fluctuations in the market, over which the Seller does not have control.

Chapter 9. Complaints

1. The Seller is obliged to deliver Goods to the customer in accordance with the Agreement.
2. The Seller is responsible for the conformity of Goods towards consumers and privileged entrepreneurs in accordance with the Consumer Rights Act. For other customers, the Seller is responsible under the rules of the Civil Code.
3. Complaints may be submitted electronically to info@maxgrowshop.com or in writing to the address indicated in the Store's Contact section.
4. The Seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days from receiving the complaint.
5. If dissatisfied with the way the complaint was handled by the Seller, the consumer and privileged entrepreneur may, independently of ordinary court proceedings, also use out-of-court methods of complaint resolution and claim settlement.
6. For this purpose, one may:
   • contact the regional inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable resolution of the dispute
   • seek assistance from the district city consumer rights ombudsman or a social organization whose statutory tasks include consumer protection
   • contact the permanent amicable consumer court with a request to settle the dispute arising from the concluded agreement.
7. Additional information regarding out-of-court methods of complaint resolution and claim settlement can be obtained on the Office for Competition and Consumer Protection website: https://polubowne.uokik.gov.pl.

Chapter 10. Final Provisions

1. Agreements concluded in the Store are governed by Polish law. The Agreement is concluded in the Polish language.
2. None of the provisions of the Terms and Conditions exclude or in any way limit the rights of the consumer and privileged entrepreneur arising from the law.
3. The Seller may make changes to the Terms and Conditions at any time. Such changes apply to orders placed after the publication of the new version of the Terms and Conditions. In the case of previously concluded agreements for the provision of digital or electronic services, as well as for customers who have an Account in the store, the customer will be informed about the change in the Terms and Conditions and the possibility of not accepting the new content.
4. The Terms and Conditions are effective from 28-11-2025.

Account Regulations in MaxGrowshop.pl Online Store

Chapter 1. General Provisions, Contact with the Seller

1. The present Account Regulations specify the rules and conditions for using the customer account (Account) in the MaxGrowshop.pl online store (Store).
2. The Account Regulations constitute the regulations for an electronic service within the meaning of the Act on the Provision of Electronic Services. The Account service is an additional and ancillary service in relation to the Seller's main activity, i.e., offering customers the purchase of Goods. The Account service is free of charge.
3. The Account Regulations supplement the Store Regulations. In areas not regulated by the Account Regulations, the provisions of the Store Regulations apply to the service.
4. Contact details of the Seller regarding the Account service are the same as for the Store: ul. Bielska 88, 43-392 Międzyrzecze Górne, e-mail: info@maxgrowshop.com, tel. 48-512-595-131.

Chapter 2. Technical Requirements and Account Service Functionality

1. Technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter 2, point 1 of the Store Regulations.
2. Using the Account, the customer has the possibility to:
   • save and store their personal data, including the delivery address, which allows making subsequent purchases in the Store without having to fill out the address form again
   • view their order history
   • view the status of their order

Chapter 3. Agreement for the Provision of Account Service, Withdrawal from the Agreement, Termination of the Account

1. Creating an Account by the customer is equivalent to concluding an agreement for the provision of an electronic service for an indefinite period. The customer may terminate the Account at any time without giving a reason. To do so, contact the Seller electronically at info@maxgrowshop.com. The customer also has the statutory right to withdraw from the agreement for the provision of the Account service within 14 days from its conclusion.

Chapter 4. Complaints

1. For consumers and privileged entrepreneurs, the Seller is responsible for the conformity of the Account service with the agreement in accordance with the Consumer Rights Act. For other customers, the Seller is responsible under the rules of the Civil Code.
2. Complaints regarding the Account service may be submitted to the Seller according to the procedure provided in Chapter 9, points 3-5 of the Store Regulations.
3. If dissatisfied with the way the complaint was handled by the Seller, the possibility of using out-of-court methods of complaint resolution and claim settlement exists, as described in Chapter 9, points 6-7 of the Store Regulations.

Chapter 5. Personal Data

1. Complete information regarding the processing of customers' personal data, including for the purpose of Account management, can be found in the Privacy Policy.

Chapter 6. Changes to the Account Regulations

1. The Seller may make changes to these Account Regulations according to the rules indicated in Chapter 10, point 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the agreement for the provision of the Account service by contacting the Seller electronically, with a 14-day notice period.

Newsletter Regulations in MaxGrowshop.pl Online Store

Chapter 1. General Provisions, Contact with the Seller

1. The present Newsletter Regulations specify the rules and conditions for the provision by the Seller (owner of the MaxGrowshop.pl online store) of the so-called newsletter service.
2. The newsletter is periodic electronic messages sent by the Seller to the e-mail address of the person who has given their marketing consent (Subscriber). These messages contain, in particular, commercial information regarding the Store and the Seller. The messages may also contain other content related to the Seller's activities, the Store's industry, or educational content, which, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store.
3. The Newsletter Regulations constitute the regulations for an electronic service within the meaning of the Act on the Provision of Electronic Services. The Newsletter service is an additional and ancillary service in relation to the Seller's main activity, i.e., offering customers the purchase of Goods. The Newsletter service is free of charge.
4. The Newsletter Regulations supplement the Store Regulations. In areas not regulated by the Newsletter Regulations, the provisions of the Store Regulations apply to the service.
5. Contact details of the Seller regarding the Newsletter service are the same as for the Store: ul. Bielska 88, 43-392 Międzyrzecze Górne, e-mail: info@maxgrowshop.com, tel. 48-512-595-131.

Chapter 2. Technical Requirements and Newsletter Service Functionality

1. To use the Newsletter service, it is necessary to have:
   • a computer or other device with software enabling receipt of e-mail messages
   • an active e-mail address
   • access to the Internet
2. Using the Newsletter, the Subscriber has the possibility to receive from the Seller e-mail messages containing, among others:
   • information about news and promotions in the Store
   • discount codes or information about other special benefits for Newsletter subscribers
   • other content related to the activities of the Store and the Seller, the Store's industry, or educational content, which, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store.
3. The Seller does not guarantee or declare a specific frequency of Newsletter sending. The timing and content of commercial information contained in the Newsletter are decided by the Seller.

Chapter 3. Agreement for the Provision of Newsletter Service, Withdrawal from the Agreement, Termination of Newsletter Subscription

1. The conclusion of the Newsletter service agreement may occur:
   • when a person visiting the Store fills out an appropriate form on the Store's website, providing their e-mail address to receive commercial information
   • during placing an order in the Store when the customer in the Store's cart expresses consent to receive commercial information by checking the appropriate selection box (checkbox)
2. The Seller may, as an incentive for Newsletter subscription, offer potential Subscribers a bonus (lead magnet) in the form of a discount code, digital content (e.g., a free e-book), or another benefit related to the Store's activities (e.g., free delivery of Goods). Information about the bonus granted in connection with Newsletter subscription is provided on the Store's website.
3. The bonus is delivered to the Subscriber at the e-mail address provided at the time of subscription, promptly after concluding the Newsletter service agreement. The bonus is provided in an appropriate digital form (e.g., a link enabling the download of an e-book, a discount code, a code to enter in the appropriate field of the Store's cart for free delivery).
4. The agreement for the provision of the electronic Newsletter service is concluded for an indefinite period. The Subscriber may terminate the Newsletter subscription at any time without giving a reason. To do so, click the appropriate link contained in each message sent within the Newsletter or contact the Seller electronically.
5. The customer also has the statutory right to withdraw from the agreement for the provision of the Newsletter service within 14 days from its conclusion.
6. The Seller may at any time cease providing the Newsletter service, about which all Subscribers will be informed.
7. If the Subscriber does not open messages sent by the Seller within the Newsletter for more than 3 years, the Seller will cease providing the Newsletter service for this Subscriber with additional prior notice.

Chapter 4. Complaints

1. For consumers and privileged entrepreneurs, the Seller is responsible for the conformity of the Newsletter service with the agreement in accordance with the Consumer Rights Act. For other customers, the Seller is responsible under the rules of the Civil Code.
2. Complaints regarding the Newsletter service may be submitted to the Seller according to the procedure provided in Chapter 9, points 3-5 of the Store Regulations.
3. If dissatisfied with the way the complaint was handled by the Seller, the possibility of using out-of-court methods of complaint resolution and claim settlement exists, as described in Chapter 9, points 6-7 of the Store Regulations.

Chapter 5. Personal Data

1. Complete information regarding the processing of customers' personal data, including for the purpose of providing the Newsletter service, can be found in the Privacy Policy.

Chapter 6. Changes to the Newsletter Regulations

1. The Seller may make changes to these Newsletter Regulations according to the rules indicated in Chapter 10, point 3 of the Store Regulations. If the Subscriber does not accept the new wording of the Newsletter Regulations, they may terminate the agreement for the provision of the Newsletter service with a 14-day notice period by contacting the Seller electronically, or immediately as indicated in Chapter 3, point 3 of the Newsletter Regulations.